Customer Service. At Control Plus, we pride ourselves on the highest level of service to the customer. Several modes of communication are offered. While our office hours are 8:00 a.m. to 5:00 p.m. EST, our account managers are available 24/7 to handle our customers' emergency needs. In addition, our website and email provide 24/7 convenience for any type of request. Our account managers are also available for on-site calls, product demonstrations, and application assistance. Our office staff works hard to process orders in a timely manner and assist customers with technical details and product research.

Publications. We maintain an extensive library of literature in support of our product lines. This includes the most current catalogs, brochures, spec sheets, etc on all our products. Much of the material is available electronically and can be emailed or provided on disk. Feel free to request literature by phone, fax, email, or by using our online Publications Request Form.

Applications Assistance. Integral to the distribution of products is the technical assistance we offer utilizing over 30 years of combined experience in the application and support of automation equipment. Provide us with your application requirements and we will work closely with you to ensure you have what you need to get the job done. In addition, we can often track down the current market solution to obsolete parts, or replacements for items by another manufacturer or within an integrated system. Call to discuss your application or submit our online Applications Assistance Form to get us started.

Price & Delivery Quote. We offer competitive pricing and timely delivery by working closely with manufacturers on pricing issues, volume discounts, and inventory levels. High volume items are maintained in local stock to provide same-day or next day service to our customers. Many items are maintained in factory stock and can be provided overnight when necessary. Normal factory stock ground ship orders are batch processed and arrive to the customer within 5 to 6 workdays. We'll be happy to quote price and delivery on the phone and/or provide a faxed or emailed copy as needed to facilitate your purchase process. We will also work with you to find alternatives in those instances when the requested part is not available in time to meet your needs. Sometimes it may be as simple as using a right-angle connector instead of a straight connector on a cable, or going with a different color terminal block. To request price and delivery, you can call, email, fax or use our Price & Delivery Request Form.

Order. Once you know the parts you wish to order and are prepared to do so, you may place the order by fax, phone or online using the online Order Form. If the order is according to a quote and you have a quote number, you may wish to reference the quote number to facilitate the order process. We appreciate your business and process all orders as quickly and accurately as possible.

Give us a chance to meet your factory automation control requirements.